General Manager

Responsibilities:

Strategic Leadership:

• Develop and execute business strategies aligned with organizational objectives.
• Translate corporate goals into measurable departmental and individual KPIs.
• Provide strategic direction across business functions.
• Identify new business opportunities, markets and revenue streams.
• Support organizational expansion and growth initiatives.
• Monitor industry, market and competitive developments.

Financial & Commercial Management:

• Take responsibility for business performance, revenue and profitability.
• Develop and monitor annual budgets and business forecasts.
• Review financial performance and implement corrective strategies.
• Monitor costs and identify opportunities for operational efficiency.
• Drive revenue growth and commercial performance.
• Evaluate major business investments and expenditure proposals.
• Work closely with Finance to ensure effective financial controls.

Operational Managements:

• Oversee day-to-day business operations.
• Ensure efficient coordination between departments.
• Establish operational standards, KPIs, and performance measures.
• Monitor service delivery and quality.
• Identify operational inefficiencies and implement corrective measures.
• Ensure compliance with organizational policies and regulatory requirements.
• Develop and maintain business continuity and risk-management strategies.

People & Leadership:

• Provide leadership and direction to departmental heads and employees.
• Develop a high-performance organizational culture.
• Oversee talent acquisition, development and retention strategies.
• Conduct management performance reviews.
• Develop succession and leadership-development strategies.
• Resolve major organizational and employee issues.
• Promote accountability, professionalism and ethical conduct.

Stakeholder Management:

• Represent the organization before clients, partners, investors and other stakeholders.
• Develop and maintain strategic business relationships.
• Lead negotiations with key partners and clients.
• Prepare and present management reports to the Board/owners.
• Maintain strong relationships with regulators and relevant external stakeholders.

Requirements:

• Minimum of an HND in Business Administration, Management, Economics, Finance, Engineering, or another relevant discipline.
• MBA/M.Sc. in Business Administration, Management, Finance or related field is strongly preferred.
• Minimum of 8 years' progressive professional experience.
• At least 3–5 years' experience in senior management.
• Demonstrable experience managing teams, budgets, and business operations.
• Proven track record of delivering revenue growth, operational improvement, and business results.

Professional Certifications (Advantage):

Depending on the organization's industry and the candidate's specialization:

• MBA
• Chartered Management Accountant/ACCA/ACA
• Chartered Institute of Management qualifications
• PMP/PRINCE2
• CIPM for people-intensive organizations
• CIPS for procurement-intensive organizations
• Relevant industry-specific professional certification

Core Competences:

• Strategic Leadership
• Commercial Acumen
• Financial Management
• Business Development
• Operational Excellence
• Performance Management
• People Leadership
• Negotiation
• Risk Management
• Change Management
• Corporate Governance
• Stakeholder Management
• Decision-Making
• Business Transformation