Customer Support Agent
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Immediate Start
Job summary
PB & Partners Limited is seeking a highly experienced and customer-focused Customer Support Agent to join our growing remote team. This role is ideal for a professional who is confident, articulate, and passionate about delivering excellent customer service to UK-based clients.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Handle inbound and outbound customer enquiries professionally via phone, email, and messaging platforms.
- Provide accurate information, resolve issues efficiently, and ensure a positive customer experience.
- Maintain clear and professional communication aligned with UK customer service standards
- Log interactions accurately and follow internal processes and service guidelines
- Work collaboratively with internal teams to resolve customer issues promptly
Requirements:
- Minimum of 3+ years’ experience in customer service or customer support–related roles
- Excellent spoken and written English, with a clear British accent
- Strong communication, listening, and problem-solving skills
- Must own a reliable laptop, stable internet connection, and quality headset/headphones
- Ability to work weekdays and weekends, including flexible shifts
- Professional, reliable, and able to work independently in a remote environment
Basic computer proficiency
including email
CRM tools
and online booking systems
Ability to multitask and manage multiple customer interactions
Strong customer service and relationship-management skills
ctive listening skills with the ability to understand customer needs quickly
Excellent verbal and written communication skills with a clear
confident British accent
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