Front Office Staff

HR Business Partner Solutions (HBPS)

Customer Service & Support

Lagos Full Time

Hospitality & Hotel NGN 75,000 - 150,000

Easy Apply

Job Summary

We are seeking a smart, professional, and dynamic Front Office Staff member to join our guest relations and reception team. The ideal candidate will have a strong background in customer service, a keen eye for detail, and proficiency in using hotel management software such as Opera Property Management System (PMS).

Minimum Qualification : Degree
Experience Level : Entry level
Experience Length : 2 years

Job Description/Requirements

Responsibilities:

Welcome guests courteously and handle check-in/check-out procedures efficiently.
Manage reservations, guest inquiries, and special requests using Opera PMS.
Maintain a professional and organized front desk environment.
Handle calls, emails, and guest correspondence promptly.
Coordinate with other departments to ensure seamless guest experiences.
Resolve guest complaints professionally and uphold service excellence.
Maintain accurate records of guest data, payments, and room allocations.

Requirements:

B.Sc. in Hospitality Management, Business Administration, or a related field.
Minimum of 2 years’ experience in customer service or hotel front office roles.
Proficiency in Opera Property Management System (PMS) or similar software.
Strong communication, multitasking, and problem-solving skills.
Smart, tech-savvy, and detail-oriented with a professional appearance.
Flexible to work shifts, weekends, and holidays.

Benefits:

Opportunity to build and grow with a leading hospitality brand.
Staff meals and uniforms provided.
Supportive and professional work environment.
Training and career development prospects.

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