Front Office Personnel
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New
Job summary
The Front Desk Staff is the first point of contact for guests and plays a key role in creating a welcoming and professional atmosphere. Responsibilities include greeting guests, handling check-ins and check-outs, managing room reservations, responding to inquiries, and providing information about the hotel and local attractions. The role also invol
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome guests warmly and ensure efficient check-in/check-out processes
- Handle phone calls, emails, and in-person inquiries professionally
- Manage reservations and room assignments using the hotel’s PMS
- Provide guests with information about hotel services and local attractions
- Process payments, issue invoices, and maintain accurate records
- Resolve guest complaints or forward them to appropriate departments
- Liaise with housekeeping and maintenance to ensure room readiness
- Monitor lobby activity and maintain cleanliness and order at the front desk
- Keep updated records of room availability and bookings
- Promote upselling of rooms and hotel services where applicable
Requirements:
- Minimum of OND/HND in Hospitality, Business Administration, or related field
- 1-2 years of experience in a hotel or customer-facing role preferred
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and hotel management systems (PMS knowledge is a plus)
- Good organizational and multitasking abilities
- Friendly, presentable, and professional appearance
- Ability to work under pressure and in shifts, including weekends and holidays
- Strong attention to detail and a commitment to service excellence
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