Front Office Manager
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Job summary
We are seeking to hire for the role of Front Office Manager
Min Qualification:
Diploma
Experience Level:
Senior level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Overseeing the daily operations of the front desk
- Ensuring excellent customer service for all guests
- Handling special arrangements and personalized services for VIPs or returning guests
- Resolving guest enquiries and complaints to guarantee high satisfaction.
- Providing operational oversight by ensuring seamless check-in/check-out processes and reservations.
- Developing required skill-set and professionalism through conducting regular training and development for front office staff
- Recruiting, onboarding, scheduling, and evaluating front office personnel and their performance
- Managing front office budgets and maintaining records of expenses
- Coordinating with housekeeping, F&B, security, and management to ensure that policies are strictly followed.
- Developing and implementing SOPs to guarantee consistent service quality
- Supervising the daily processing of invoices, payments, and night audits
- Collaborating with the reservations and marketing team to maximize room occupancy and drive upselling initiatives
- Reporting financial performance and guest feedback to the management
Requirements:
- A diploma or a first degree in hospitality management or its equivalent
- Certifications in hospitality management or front office administration
- Minimum 4 years of proven experience in front office operations, hospitality, or administration
- Strong leadership, team-building, and motivation skills to drive staff in a high-pressure environment
- Excellent communication skills
- Tact and professionalism in the approach to the staff-guest relationship
- High-level problem-solving skills
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