Front Office Intern

Responsibilities:

Front Office Support:

• Welcome and attend to clients and visitors warmly and professionally.
• Assist with client check-in and check-out processes.
• Support the Front Office team in maintaining a clean, organized, and welcoming reception area.
• Assist with managing incoming calls, WhatsApp messages, emails, and client inquiries.
• Direct client requests and concerns to the appropriate team member when necessary.

Appointment & Scheduling Support:

• Assist with coordinating and confirming client appointments.
• Support the team in managing daily appointment schedules.
• Assist with communicating appointment reminders and schedule changes to clients.
• Help ensure smooth client flow between the Front Office and clinical teams.

Client Service & Follow-Up:

• Assist in providing a positive and professional client experience.
• Support client follow-ups after appointments and treatments.
• Assist in communicating relevant information regarding appointments, promotions, and events.
• Build positive and professional relationships with clients while maintaining appropriate boundaries.

Administrative & CRM Support:

• Assist with updating client records and maintaining accurate information.
• Support the documentation of bookings, client interactions, and follow-ups.
• Assist with basic data entry, filing, and front-office administrative tasks.
• Support the preparation of routine reports and records as assigned.

Product & Service Support:

• Develop knowledge of the Company's treatments, products, services, and client experience standards.
• Assist clients with basic information about available services and direct technical or treatment-related questions to the appropriate professional.
• Support promotional activities, client events, and other front-office initiatives.

Team Support:

• Work closely with Front Office, Clinical, Marketing, and administrative teams.
• Follow established front-office procedures and service standards.
• Participate actively in training and learning opportunities.
• Carry out other reasonable duties assigned by the Front Office Lead or Management.

Requirements:

• Must be an NYSC Corps Member from Batch B, Stream 2 (2026).
• Must be available and eligible to commence the NYSC placement as required.
• Bachelor's degree or equivalent qualification.
• Strong verbal and written communication skills.
• Friendly, approachable, and professional personality.
• Good organizational and time-management skills.
• Basic computer literacy and familiarity with Microsoft Office.
• Good attention to detail.Willingness to learn and develop professionally.
• Ability to work effectively as part of a team.
• Professional appearance and conduct.
  

Location: Abuja