Front Office / Housekeeping Manager

Responsibilities:

• Oversee daily front office operations, including guest check-in/check-out, reservations, and billing
• Manage housekeeping operations to ensure rooms and public areas meet required cleanliness standards
• Ensure seamless coordination between the front office and housekeeping teams
• Handle guest complaints professionally and ensure timely resolution
• Supervise, train, and schedule front office and housekeeping staff
• Monitor cash handling, billing accuracy, and daily revenue reconciliation
• Oversee housekeeping inventory, including linen, amenities, and cleaning supplies
• Enforce SOPs, hygiene standards, and internal control procedures
• Prepare operational and management reports

Requirements:

• HND or Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 4–6 years’ experience in the hospitality industry
• Proven experience in front office operations
• At least 2 years in a supervisory or managerial role, with responsibility for housekeeping operations
• Experience working in hotels, resorts, or guest houses
• Relevant professional hospitality or customer service certifications are an advantage
• Strong leadership and people-management skills
• Excellent customer service and guest-relations skills
• Strong communication and organizational abilities
• Close attention to detail and service quality
• Basic financial, inventory, and cost-control knowledge
• Proficiency in hotel PMS, POS systems, and Microsoft Office
• Ability to work under pressure in a fast-paced, guest-facing environment

What We Offer:

• Competitive salary and benefits
• Supportive work environment and career growth opportunities