Front Desk Supervisor

Fidemaint Recruitment Solution

Customer Service & Support

Lagos Full Time

Hospitality & Hotel NGN 75,000 - 150,000

Easy Apply

Skills Required

Customer service skills strong communication multitasking abilities proficiency in hotel PMS software leadership and team supervision problem-solving attention to detail conflict resolution skills ability to remain calm under pressure organizational skills.

Job Summary

The Front Desk Supervisor oversees daily front office operations, ensures excellent guest service, supports the front desk team, and maintains smooth check-in and check-out procedures.

Minimum Qualification : HND
Experience Level : Mid level
Experience Length : 3 years
Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Manage the day-to-day front office operations and ensuring guests receive exceptional service from arrival to departure.
Supervise front desk staff, coordinating check-ins and check-outs, handling guest concerns, and maintaining accurate records.
Trains new staff, monitors performance, and ensures compliance with hotel policies
Collaborate with housekeeping and other departments to meet guest needs and maintain a smooth workflow.

Requirements:

Minimum HND
3 years of previous work experience in similar role
Must be professional, organized, and capable of resolving issues quickly while maintaining a friendly and welcoming environment.

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