Front Desk Supervisor
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Job summary
The Front Desk Supervisor oversees daily front office operations, ensures excellent guest service, supports the front desk team, and maintains smooth check-in and check-out procedures.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Manage the day-to-day front office operations and ensuring guests receive exceptional service from arrival to departure.
- Supervise front desk staff, coordinating check-ins and check-outs, handling guest concerns, and maintaining accurate records.
- Trains new staff, monitors performance, and ensures compliance with hotel policies
- Collaborate with housekeeping and other departments to meet guest needs and maintain a smooth workflow.
Requirements:
- Minimum HND
- 3 years of previous work experience in similar role
- Must be professional, organized, and capable of resolving issues quickly while maintaining a friendly and welcoming environment.
Customer service skills
strong communication
multitasking abilities
proficiency in hotel PMS software
leadership and team supervision
problem-solving
attention to detail
conflict resolution skills
ability to remain calm under pressure
organizational skills.
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