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Front Desk Representative


Admin & Office

Shipping & Logistics NGN Less than 75,000 Plus Commission
2 weeks ago

Job Summary

Laundify is a laundry and cleaning service. We provide premium-quality and commercial cleaning services to our customers. We are currently seeking a friendly and smart front desk Rep. Your role will involve providing exceptional customer service, managing inquiries and orders, and ensuring smooth operations at the front desk.

  • Minimum Qualification: Diploma
  • Experience Level: No Experience
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements


  • Greet customers with a warm and welcoming attitude, providing excellent customer service at all times.
  • Assist customers in dropping off and picking up their laundry orders, ensuring accurate documentation of items received.
  • Answer customer inquiries in person, over the phone, and via email, providing accurate information about our laundry services, pricing, and turnaround times.
  • Process laundry orders efficiently and accurately, entering information into our computer systems.
  • Coordinate with laundry staff to ensure timely completion of orders and address any customer concerns or special requests.
  • Handle cash, bank transfers, and POS transactions, maintain accurate records, and reconcile daily cash registers.
  • Maintain cleanliness and organization at the front desk area, including keeping track of inventory such as laundry bags, detergents, and other supplies.
  • Sort and enter New laundry orders into the POS System
  • Handle customer complaints or issues in a professional and proactive manner, finding appropriate solutions and escalating concerns when necessary.
  • Stay updated on our laundry service offerings, promotions, and any changes in policies or procedures.


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