Laundify is a laundry and cleaning service. We provide premium-quality and commercial cleaning services to our customers. We are currently seeking a friendly and smart front desk Rep. Your role will involve providing exceptional customer service, managing inquiries and orders, and ensuring smooth operations at the front desk.
- Minimum Qualification: Diploma
- Experience Level: No Experience
- Experience Length: No Experience/Less than 1 year
- Greet customers with a warm and welcoming attitude, providing excellent customer service at all times.
- Assist customers in dropping off and picking up their laundry orders, ensuring accurate documentation of items received.
- Answer customer inquiries in person, over the phone, and via email, providing accurate information about our laundry services, pricing, and turnaround times.
- Process laundry orders efficiently and accurately, entering information into our computer systems.
- Coordinate with laundry staff to ensure timely completion of orders and address any customer concerns or special requests.
- Handle cash, bank transfers, and POS transactions, maintain accurate records, and reconcile daily cash registers.
- Maintain cleanliness and organization at the front desk area, including keeping track of inventory such as laundry bags, detergents, and other supplies.
- Sort and enter New laundry orders into the POS System
- Handle customer complaints or issues in a professional and proactive manner, finding appropriate solutions and escalating concerns when necessary.
- Stay updated on our laundry service offerings, promotions, and any changes in policies or procedures.
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