Front Desk Officer

Responsibilities:

• Welcome visitors, clients, and guests in a courteous and professional manner.
• Answer, screen, and direct incoming phone calls to the appropriate departments or staff members.
• Receive, sort, and distribute incoming mail, packages, and correspondence.
• Respond to enquiries in person, by phone, and through email, providing accurate and timely information.
• Maintain a visitor log and ensure that all guests follow the organization's access and security procedures.
• Schedule and confirm appointments, meetings, and other engagements.
• Manage the reception area and ensure it remains clean, organized, and presentable.
• Assist with photocopying, printing, scanning, filing, and other basic administrative tasks.
• Maintain accurate records, registers, and front desk documentation.
• Receive and direct deliveries and notify the appropriate staff members.
• Monitor office supplies at the reception area and request replenishment when necessary.
• Support other departments with administrative duties as required.
• Handle confidential information with discretion and professionalism.
• Perform other duties assigned by the management.

Requirements:

• Minimum of an OND, HND, or Bachelor's degree in Business Administration, Office Technology and Management, Mass Communication, or a related field.
• Previous experience as a Front Desk Officer, Receptionist, Customer Service Representative, or in a similar role is an advantage.
• Excellent written and verbal communication skills.
• Basic computer knowledge, including Microsoft Word, Excel, email, and office communication systems.
• Pleasant, professional, and customer-focused attitude.
• Strong organizational and time-management skills.
• Ability to multitask and remain calm in a busy environment.
• Good interpersonal skills and attention to detail.
• Ability to maintain confidentiality and work with minimal supervision.
• Customer service and interpersonal skills.
• Clear verbal and written communication.
• Telephone etiquette and call handling.
• Computer literacy.
• Appointment scheduling and record management.
• Professionalism and confidentiality.
• Problem-solving and multitasking.
• Teamwork and attention to detail.