Front Desk Officer
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Job summary
The Front Desk Officer is the first point of contact for visitors and clients, providing exceptional customer service and ensuring a positive experience. This role involves managing front desk operations, handling phone calls, and performing administrative tasks.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
Reception and Customer Service
- Greet visitors, clients, and guests warmly and professionally.
- Respond to inquiries, provide information, and direct visitors to relevant personnel.
Phone Management
- Handle incoming calls, take messages, and redirect calls to relevant personnel.
- Make outgoing calls as necessary.
Administrative Tasks
- Manage front desk operations, including mail, packages, and deliveries.
- Maintain organized systems for files, documents, and records.
- Perform data entry, filing, and other administrative duties.
Scheduling and Coordination
- Schedule appointments, meetings, and events.
- Coordinate with staff and management to ensure smooth operations.
Communication and Teamwork
- Communicate effectively with colleagues, management, and clients.
- Collaborate with other departments to resolve issues and improve service.
Requirements:
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving skills.
- Ability to multitask and manage multiple priorities.
- Proficient in office software and tools.
- Friendly, approachable, and professional demeanor.
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