Front Desk Officer
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Admin & Office
1 week ago
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New
Job summary
Our client, a leading Nigerian spa brand renowned for its award-winning aesthetic and wellness experiences, is seeking a professional, friendly, and organised *Front Desk Officer* to serve as the first point of contact for clients, visitors, and guests while providing excellent customer service and administrative support.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome and attend to clients and visitors professionally.
- Manage appointments, bookings, enquiries, and client communications.
- Handle incoming calls, messages, and walk-in enquiries.
- Maintain accurate client records and databases.
- Process payments, issue receipts, and support daily transaction reconciliation.
- Ensure the reception area remains clean, organised, and presentable.
- Address client concerns and escalate issues when necessary.
- Support general administrative and operational activities.
- Promote the spa’s services, offers, and activities through personal and social media platforms.
Requirements:
- Bachelor’s Degree or HND in any relevant discipline.
- 2+ years’ experience in Front Desk, Reception, Customer Service, or Administration.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Proficiency in Microsoft Office and basic office tools.
- Professional, well-groomed, organised, and detail-oriented.
- Ability to multitask and work effectively in a fast-paced environment.
- Comfortable promoting services and engaging audiences on social media.
Location: Ikoyi, Lagos
Remuneration: NGN180,000
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