Front Desk Officer

Responsibilities:

• Welcome and attend to visitors, clients, and guests professionally and courteously.
• Serve as the first point of contact for individuals visiting or contacting the organization.
• Answer, screen, and direct incoming telephone calls to the appropriate departments or personnel.
• Respond to general enquiries and provide accurate information about the company's services and operations.
• Manage appointments, meeting schedules, and visitor bookings.
• Receive, sort, and distribute incoming mail, packages, and official correspondence.
• Maintain a clean, organized, and presentable reception area.
• Record visitor information and maintain accurate reception and attendance logs where required.
• Notify relevant staff members when visitors arrive for scheduled or unscheduled meetings.
• Handle customer complaints and direct complex issues to the appropriate departments.
• Provide administrative support, including photocopying, scanning, filing, and document preparation.
• Monitor office supplies and communicate replenishment needs to management.
• Maintain confidentiality when handling company information and official correspondence.
• Coordinate meeting room arrangements and assist with general office administration.

Requirements:

• Minimum of OND in Business Administration, Office Management, Mass Communication, or a related field.
• Proven years of experience as a Front Desk Officer or in a similar role.
• Excellent verbal and written communication skills.
• Good telephone etiquette and professional interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Strong organizational, multitasking, and time-management abilities.
• Pleasant personality, professional appearance, and excellent customer service orientation.
• Ability to handle visitors and enquiries professionally.
• Good administrative, record-keeping, and problem-solving skills.
• High level of integrity, confidentiality, and attention to detail.
• Ability to work independently and as part of a team.