Front Desk Officer

Responsibilities:

• Greet visitors, answer/screen phone calls, and respond to emails or inquiries in a professional, courteous manner.
• Schedule appointments, manage staff calendars, maintain visitor logs, and organize meeting rooms.
• Receive, sort, and distribute daily mail, packages, and official documents.
• Maintain a clean, welcoming reception area and monitor inventory of office supplies, requesting restocks when necessary.
• Monitor visitor access, issue visitor badges, and enforce office security procedures.
• Assist with hotel bookings, flight arrangements, and coordinate catering or setup for corporate meetings.

Requirements:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good knowledge of hotel products and services.
• Proficiency in computer applications and digital tools.
• Social media management skills.
• Ability to multitask.
• Strong administrative and organizational abilities.
• Professional appearance and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in hospitality, front office, or customer service roles is an added advantage.