Front Desk Officer

Responsibilities:

• Welcome and attend to visitors, clients, and guests in a courteous and professional manner.
• Maintain a clean, organized, and welcoming reception area at all times.
• Manage visitor registration and ensure compliance with company security procedures.
• Direct visitors to the appropriate staff or department.
• Answer, screen, and direct incoming phone calls promptly and professionally.
• Respond to emails, inquiries, and customer requests promptly.
• Provide accurate information about the company's products, services, and policies.
• Handle customer complaints and escalate issues where necessary.
• Schedule appointments, meetings, and conference room bookings.
• Receive, sort, and distribute incoming mail, packages, and correspondence.
• Prepare routine documents, reports, and correspondence as required.
• Maintain office records, filing systems, and databases.
• Assist with data entry and other administrative tasks.
• Monitor office supplies and coordinate replenishment when necessary.
• Support internal departments with administrative and clerical duties.
• Coordinate courier services and outgoing deliveries.
• Ensure office equipment in the reception area is functioning properly and report faults when necessary.

Requirements:

• OND, HND, or Bachelor's Degree in Business Administration, Mass Communication, Office Administration, Public Administration, or a related field.
• Proven years of experience in a front desk, receptionist, customer service, or administrative role.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive information.