Responsibilities:

Welcomes clients by greeting them in person or on the telephone and answering or directing inquiries.
Planning and scheduling appointments for new and recurring clients based on physiotherapists' availability.
Leverages the electronic patient management system and Outlook to make appointments for clinic staff.
Provide clients with intake forms and other documents required.
Ensures all clients are aware of appointment and payment guidelines prior to appointment and/or receipt of service.
Assists physios by ensuring that therapy rooms, the gym, and other areas are ready to intake clients.
Organising and maintaining client files and records.
Ensures the availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Process payments from patients and ensure correct utilisation of payment software and tools, as well as the tools to record the financial transactions.
Provide clients with support and guidance as needed.
Providing quality customer service, raising to the attention of his/her line manager and others any customer service issues and queries, as well as supporting the resolution of issues.
Ensures that a visitors' log is kept and a tracking of a number of appointments, new evaluations, purchases, and other information is maintained and up-to-date.
Support the equipment sales, Home Care, and other business units operating within a center by taking orders and assisting