Front Desk Officer
Easy apply
New
Immediate Start
Job summary
The Front Desk Officer is the first point of contact for guests and is responsible for delivering excellent customer service, handling check-ins and check-outs, and ensuring a smooth guest experience at all times.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Rotating Schedule
Job descriptions & requirements
Responsibilities:
- Welcome guests warmly and attend to inquiries professionally
- Handle guest check-in and check-out procedures
- Manage room reservations and bookings
- Answer phone calls and respond to guest requests promptly
- Maintain accurate guest records and front desk documentation
- Coordinate with housekeeping and other departments
- Handle complaints politely and escalate when necessary
- Ensure the front desk area is tidy and organized
Requirements:
- Minimum of SSCE / OND / HND
- Previous experience in hospitality or customer service is an added advantage
- Good communication and interpersonal skills
- Presentable, polite, and customer-focused
- Ability to work shifts, weekends, and holidays
- Basic computer knowledge
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