Front Desk Officer

• Welcome and attend to clients and visitors professionally and courteously.
  
• Manage appointments, bookings, and client inquiries via phone, email, and walk-ins.
  
• Handle incoming calls and direct them to the appropriate departments.
  
• Maintain accurate client records and update relevant databases.
  
• Process payments, issue receipts, and reconcile daily transactions where required.
  
• Ensure the reception area is clean, organized, and presentable at all times.
  
• Assist with administrative tasks and provide support to other departments as needed
• Address client concerns promptly and escalate issues when necessary.
  
• Address client concerns promptly and escalate issues when necessary.

Requirements:

• Bachelor's degree or HND in any relevant discipline.
• Minimum of 2 years' experience in a Front Desk, Receptionist, Customer Service, or Administrative role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and basic office technology.
• Excellent customer service and problem-solving abilities.
• Well-groomed, professional, and detail-oriented.
• Ability to multitask and work effectively in a fast-paced environment.