Front Desk Officer

• Booking of clients using the Laboratory Information Management System (LIMS)
• Tracking of samples from phlebotomy to laboratory and ensure prompt release of results. 
• Proactively engage customers, to obtain regular feedback on services rendered.
  
• Create and maintain reports about customer interactions and other company activities when necessary. 
• Provision of excellent customer experience to every client, irrespective of societal status or orientation.
  
• Make recommendations to management on how to improve customer experience.
• Manage and maintain contact list of all customers’ details.
• Interface with the business development department to ensure corporate or pre-booked client receive appropriate service. 
• Prompt resolution of customer queries or complaints and escalate when necessary.
• Ensure customer satisfaction and customer relationship management.
• Anticipate customer needs and deliver timely responses to meet their expectations.
• Escalate to the Line Manager on problems that affect customer service quality and efficiency.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• Any other duties that may be assigned by the Line Manager, from time to time, in the course of work and in furtherance of the Company’s strategic objectives.

Requirements:

• A minimum of B.Sc. qualification. 
• A minimum of 2 years of experience. 
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation