Front Desk Officer
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Job summary
We are seeking a professional, friendly, and well-organized Front Desk Officer to join our team. The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Greet guests warmly and professionally upon arrival and departure.
- Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Uphold hotel policies, grooming standards, and service quality at all times.
- Receive and direct incoming calls, messages, and inquiries to the appropriate personnel.
- Respond to basic client inquiries and provide accurate information about the company’s services and properties.
- Receive and manage incoming and outgoing correspondence, documents, and packages.
- Provide administrative and clerical support to the team.
Requirements:
- HND in business administration, Mass Communication, Hospitality Management, or a related field.
- Minimum of 2 years of experience in a front desk, customer service, administrative, or similar role.
- Previous experience in hospitality or a related service industry is an advantage.
- Excellent verbal and written communication skills.
- Good customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and basic office tools.
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