Front Desk Manager

Responsibilities:

• Supervise and coordinate the daily activities of front desk and reception staff.
• Oversee guest check-in, check-out, room reservations, and booking confirmations.
• Ensure guests receive a warm welcome and professional service.
• Handle guest complaints, inquiries, and special requests promptly.
• Manage room allocation, availability, and occupancy records.
• Train, schedule, and evaluate front desk personnel.
• Coordinate with housekeeping, maintenance, security, and other hotel departments.
• Monitor front desk transactions, billing, payments, and guest accounts.
• Prepare daily reports on occupancy, reservations, and front desk activities.
• Ensure compliance with hotel policies, service standards, and operational procedures.
• Maintain accurate guest records and protect confidential information.
• Identify ways to improve guest satisfaction and the overall hotel experience.

Requirements:

• A degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is an advantage.
• A minimum of 2–3 years of relevant experience in hotel front desk operations, preferably in a supervisory or managerial role.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership, organizational, and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office applications.
• Ability to handle guest complaints professionally and work under pressure.
• Good numerical skills and experience handling billing and payment records.
• Professional appearance, attention to detail, and a friendly disposition.
• Ability to work flexible shifts, including weekends and public holidays.