Responsibilities:

Supervise daily Front Office operations, including reception, reservations, and guest relations.
Ensure smooth and professional guest check-in and check-out processes.
Handle VIP arrivals, guest complaints, and special requests professionally.
Monitor room availability, room status, and occupancy levels.
Coordinate with Housekeeping and Maintenance to ensure room readiness.
Ensure proper handling of reservations, bookings, and room allocations.
Monitor billing accuracy and night audit procedures.
Train, supervise, and evaluate Front Office staff performance.
Ensure staff comply with grooming, service, and operational standards.
Drive upselling and room revenue generation strategies.
Prepare daily reports, occupancy reports, and operational updates.
Ensure guest satisfaction and maintain positive guest relations.
Monitor adherence to hotel policies, procedures, and safety standards.
Handle emergency situations and operational challenges effectively.
Conduct departmental briefings and staff training sessions.
Work closely with Sales, Housekeeping, Security, and Food & Beverage departments.
Perform any other duties assigned by Management.

Requirements:

Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years’ experience in Front Office operations within the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in hotel management software and Microsoft Office Suite.
Strong problem-solving and organizational skills.
Professional appearance and customer-focused attitude.

Benefits: