Front Desk Officer
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New
Job summary
We are looking to hire a Front Desk Officer to join our team
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Guest & Visitor Management: Greet, welcome, and direct visitors, ensuring a positive first impression.
- Communication: Answer, screen, and redirect incoming calls; take messages; and handle general inquiries.
- Scheduling: Manage appointments, meetings, and staff calendars.
Requirements:
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Professional and friendly demeanor.
- Ability to work in a fast-paced environment.
- Check-in/check-out guests, assign rooms, and issue keys.
- Process payments and handle guest billing.
- Provide information on hotel amenities, local attractions, and activities.
- Resolve guest complaints calmly and effectively.
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