Front Desk Officer
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Job summary
We are looking for a customer-focused Front Desk Officer to manage guest check-ins, reservations, customer inquiries, and front desk operations while delivering excellent guest experiences.
Min Qualification:
OND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome and attend to guests professionally.
- Manage guest check-in and check-out procedures.
- Handle phone calls, bookings, and customer inquiries.
- Process payments and maintain accurate guest records.
- Coordinate with housekeeping for room readiness.
- Resolve guest concerns and escalate issues when necessary.
Requirements:
- OND/HND qualification.
- Previous experience in customer service, hospitality, banking, or related roles is an advantage.
- Excellent communication and interpersonal skills.
- Basic computer knowledge and ability to learn booking systems.
- Ability to work shifts, weekends, and public holidays.
Location: Ijaiye/Ojokoro, Lagos.
Remuneration: NGN 90,000 – 120,000
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