Customer Experience Officer
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New
Job summary
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Serve as the primary point of contact for customer enquiries, complaints, and feedback.
- Provide prompt, professional, and effective support across communication channels.
- Build and maintain positive relationships with customers.
- Understand customer needs and provide appropriate solutions to their concerns.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Follow up with customers to ensure their concerns have been addressed.
- Monitor customer satisfaction and identify opportunities to improve service delivery.
Requirements:
- B.Sc. in IT or related field
- Full of life and positive attitude
- Good interpersonal and communication skills
- Able to engage customers warmly and professionally
- Able to work with little or no supervision
- Able to multitask effectively
- Can do basic arithmetic
- Organized and service-oriented
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