Front Desk Agent
Easy apply
Immediate Start
Job summary
A Front Desk Officer is responsible for welcoming guests, managing check-ins and check-outs, handling inquiries, maintaining records, coordinating with other departments, and ensuring guests receive excellent service throughout their stay. They serve as the first point of contact and represent the image of the organization.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Guest Reception & Customer Service
- Warmly welcome guests upon arrival.
- Handle check-in and check-out efficiently.
- Provide accurate information about rooms, facilities, and services.
- Respond to guest inquiries, complaints, and concerns professionally.
- Uphold excellent customer service standards at all times.
Communication & Coordination
- Communicate room status updates with housekeeping.
- Report maintenance issues promptly.
- Relay guest requests to appropriate departments.
- Maintain smooth communication during shift changes.
Reservations & Bookings
- Manage room reservations via phone, walk-ins, email, or booking platforms.
- Confirm bookings, process payments, and update reservation systems.
- Maintain accurate records of occupancy and room availability.
Administrative Duties
- Maintain an updated guest register or PMS (Property Management System).
- Process invoices, receipts, and payments (POS, cash, transfers).
- Prepare daily activity reports for management.
- Respond to emails, calls, and messages professionally.
Safety & Compliance
- Follow company policies and confidentiality rules.
- Ensure proper filing of guest identification and documents.
- Maintain a clean, organized, and professional front desk area.
Requirements:
- Minimum 2 years of experience
- Minimum of OND
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
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