Front Desk Officer

Responsibilities:

Customer Experience and Reception:

• Greet all guests warmly upon arrival and provide information about services and pricing.
• Manage the check-in and check-out process, ensuring a seamless experience for every visitor.
• Respond to inquiries via phone, email, and social media in a timely and professional manner.

Scheduling & Coordination:

• Maintain an organized booking calendar and schedule appointments accurately.
• Confirm upcoming bookings and manage cancellations or rescheduling to maximize service efficiency.
• Coordinate with team members to ensure they are prepared for their scheduled appointments.

Financial Management:

• Handle all point-of-sale (POS) transactions, including cash, card, and digital transfers.
• Maintain an accurate daily ledger and provide end-of-day financial reports.
• Educate clients on current promotions, packages, or membership opportunities.

.

Administrative Support:

• Maintain a clean and organized reception area at all times.
• Manage inventory for retail products and front-office supplies.
• Collect and record client feedback to help improve service standards.

Requirements:

• Experience: Previous experience in a reception, customer service, or administrative role is highly preferred.
• Communication: Exceptional verbal and written communication skills with a friendly, professional demeanor.
• Technical Skills: Proficiency in basic office software (Excel, Word) and comfort using POS systems or booking software.
• Organization: Ability to multitask in a fast-paced environment while maintaining high attention to detail.
• Professionalism: Strong problem-solving skills and the ability to handle client concerns with patience and diplomacy

Note: Only Applicants within Jakande and Ajah/Axis Can Apply