Supervisor

Responsibilities:

• Oversee daily F&B operations across restaurant, lounge, bar, and room service
• Supervise and coordinate service staff to maintain high standards of service, cleanliness, and guest experience
• Develop and execute marketing strategies, promotions, and themed events to drive traffic and increase revenue (especially for lounge and bar)
• Collaborate with management to plan and host events targeting key customer segments
• Monitor stock levels and manage inventory (bar, kitchen, store) to prevent shortages and overstocking
• Implement and enforce menu costing, portion control, and pricing strategies to ensure profitability
• Track and analyze food cost % and beverage cost %, identifying variances and leakages
• Work closely with the kitchen on menu planning, costing, and periodic menu engineering
• Conduct regular stock counts and reconcile physical stock with records
• Train and motivate staff on service standards, upselling techniques, hygiene, and guest engagement
• Ensure compliance with health, safety, and sanitation regulations
• Handle customer complaints professionally and resolve issues promptly
• Prepare and submit daily sales reports, wastage reports, and performance summaries
• Drive upselling initiatives and monitor average spend per customer

Requirements:

• Proven experience as an F&B Supervisor or similar role in a hotel, lounge, or restaurant
• Strong knowledge of menu costing, food and beverage cost control, and pricing strategies
• Experience with inventory systems, stock control, and wastage management
• Marketing knowledge with a creative mindset to develop promotions and attract customers
• Demonstrated ability to drive sales and improve revenue performance
• Excellent leadership, communication, and team management skills
• Ability to multitask and perform effectively in a fast-paced environment
• Tech-savvy with hands-on experience using POS systems and reporting tools
• Good analytical skills with the ability to interpret sales and cost data
• Flexible schedule, including evenings, weekends, and holidays
• Degree or diploma in Hospitality Management, Marketing, or related field
• Experience organizing events, promotions, or themed nights
• Social media marketing or community engagement experience is an added advantage