Floor Manager/Supervisor
Job summary
The Floor Manager/Supervisor is responsible for overseeing the day-to-day activities on the restaurant and lounge floor, ensuring smooth service delivery, excellent customer experience, staff discipline, and operational efficiency. The individual will supervise waiters, waitresses, bartenders, hostesses, and other floor staff.
Job descriptions & requirements
Responsibilities:
- Supervise daily restaurant and lounge floor operations.
- Ensure the floor is properly arranged, clean, and ready for customers before opening.
- Monitor table arrangements, seating, reservations, and customer flow.
- Ensure customers are attended to promptly.
- Coordinate activities between the kitchen, bar, and service staff.
- Ensure smooth operations during busy periods and special events.
- Conduct opening and closing floor inspections.
- Supervise waiters, waitresses, bartenders, hostesses, and other floor personnel.
- Assign duties and work schedules to floor staff.
- Monitor staff punctuality, appearance, conduct, and performance.
- Ensure staff adhere to company policies and service standards.
- Conduct pre-shift briefings and communicate daily operational instructions.
- Identify staff training needs and recommend improvements.
- Report staff misconduct and disciplinary issues to management
Requirements:
- A minimum of 4 years of experience
- A minimum of a degree in a related field
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