Floor Manager

Responsibilities:

Operations Management:

• Supervise daily front-of-house activities, including seating, service, and guest satisfaction.
• Ensure tables are properly set, cleaned, and turned over efficiently.
• Coordinate with kitchen and bar staff for timely and accurate order delivery.
• Maintain high standards of cleanliness, hygiene, and safety on the floor.
• Monitor staff performance and enforce standard operating procedures (SOPs).

Customer Service:

• Greet and interact with guests courteously and professionally
• Handle complaints or service issues promptly and effectively
• Ensure guests receive quick attention and quality service
• Collect customer feedback and report areas of improvement to management.

Staff Supervision & Training:

• Assign duties and schedules to servers, runners, and cleaners.
• Conduct pre-shift briefings to communicate menu updates, promotions, and floor assignments.
• Mentor and train new and existing staff to uphold service standards.
• Monitor the grooming, punctuality, and discipline of staff.

Financial & Inventory:

• Assist with daily cash reconciliation, billing accuracy, and POS operations.
• Control wastage of materials and monitor use of supplies.
• Report shortages or maintenance issues to the appropriate departments.

Coordination & Reporting:

• Work closely with the kitchen, bar, and admin teams to ensure operational harmony.
• Prepare daily or weekly floor reports highlighting guest feedback, staff performance, and incidents.
• Support management in planning and executing special events or functions.

Requirements: 

• Minimum of B.Sc. qualification.
• Minimum of 2 years of experience. 
• Outstanding leadership and organizational abilities
• Excellent customer service and problem-solving skills
• Ability to communicate effectively and build relationships with team members and customers/ 
• Ability to work under pressure.