Field Support Officer

Responsibilities:

• Deploy, install, and configure POS terminals at merchant locations
• Provide on-site technical support and resolve terminal-related issues promptly
• Conduct routine visits to merchants to ensure optimal device performance
• Troubleshoot hardware and basic software/network-related issues
• Replace faulty terminals and manage terminal inventory within the assigned area
  
• Train merchants on the proper use of POS terminals and transaction processes
• Ensure compliance with company operational standards and policies
• Monitor transaction performance and escalate unresolved issues appropriately
• Prepare and submit daily/weekly field activity reports
• Support merchant onboarding and documentation where required

Requirements:

• Minimum of OND/HND/B.Sc. in any relevant field
• 1–2 years’ experience in field operations, technical support, or POS support (preferred)
• Basic understanding of POS systems and electronic payment solutions
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills
• Ability to work independently and manage assigned territory effectively
•  Customer-focused mindset
• Technical aptitude
• Time management and organizational skills
• Reliability and integrity
• Ability to work under minimal supervision

Locations: Victoria Island, Lagos Island, Ikoyi, Obalende

Renumeration: NGN 75,000 (plus other benefits)