Field Service Representative
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Job summary
We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Job descriptions & requirements
Responsibilities:
- Undertake all customer support tasks in external facilities
- Operate efficiently to conclude all on-site installation, repair, maintenance and test activities
- Guarantee that the work progress accurately follows the agenda
- Perform troubleshooting and strive to resolve issues
- Produce frequent and analytical service reports
- Operate vehicle safely and use field automation systems
- Adhere to the company’s given rules and regulations
- Team up with colleagues and pass on important information
- Discern customer needs and offer advice or recommendations
- Formulate relationships of trust with customers
Requirements:
- Ability to manage and preserve technical equipment.
- Good knowledge of English
- Ability to easily acclimate to modified schedules and shifts
- Accustomed to using mobile tools and applications
Leadership
Customer service skills
Important safety tips
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