Field & Retail Sales Officer

Responsibilities:

• Attend to customers promptly and professionally, ensuring a positive and engaging experience.
• Identify customer needs through active listening and effective questioning, and recommend suitable mobile phones, accessories, and electronic devices based on preferences and budget.
• Conduct detailed product demonstrations, clearly explaining specifications, features, benefits, pricing, warranties, and promotions in customer-friendly language.
• Drive sales performance by achieving and exceeding assigned daily, weekly, and monthly targets.
• Upsell and cross-sell complementary products and related electronic devices to increase transaction value.
• Maintain strong and up-to-date knowledge of all products, including brand comparisons, technical differences, new arrivals, and industry trends.
• Accurately process sales transactions using the POS system, handle cash/card/transfer payments responsibly, and issue receipts and warranty documentation correctly.
• Maintain accurate sales records and promptly report discrepancies or operational issues to the Store Manager.
• Monitor stock levels, report low inventory, assist with receiving and verifying deliveries, and participate in periodic stock counts and inventory audits.
• Ensure products are properly labelled, price-tagged, and attractively displayed while maintaining store cleanliness and organisation.
• Provide after-sales support by addressing customer inquiries, guiding customers on warranty processes, and resolving minor complaints professionally while escalating complex issues when necessary.
• Adhere strictly to company policies, security procedures, and operational standards, maintaining professionalism and safeguarding customer and company information at all times.

Requirements:

• Minimum of OND/HND/B.Sc (preferred but not mandatory with strong experience)
• 1–3 years of field, retail or sales experience. Sales experience in the electronics/mobile industry will be given priority
• Strong communication and persuasion skills
• Good  knowledge of smartphones and electronic devices will also be an advantage
• Target-driven and confident personality
• Professional appearance and customer-oriented attitude

Remuneration: NGN 200,000

How to Apply: Interested candidates should please send in their well-documented CVs