Field Coordinator

Responsibilities:

• Coordinate the day-to-day execution of the Lagos market pilot.
• Build relationships with market leaders and trader associations.
• Recruit, train and supervise Market Champions.
• Coordinate trader recruitment and onboarding.
• Observe how traders actually use the platform.
• Conduct interviews and gather honest user feedback.
• Identify problems traders experience and report them clearly.
• Track trader activation, usage and retention.
• Coordinate weekly conversations between selected traders and the project leadership.
• Prepare concise daily and weekly pilot reports.
• Manage approved field expenses and maintain proper records.
• Work closely with the technical team to escalate product and technical issues.

Requirements:

• You may be a strong candidate if you have experience in Fintech field operations, POS/merchant acquisition, Microfinance, FMCG field sales, Telecom agent networks, NGO/community programmes, Market research, SME support programmes and Other grassroots field operations
• Be based in Lagos.
• Have approximately 2–5 years of relevant field experience.
• Be comfortable working inside open markets.
• Be able to manage a small field team.
• Have good smartphone and digital skills.
• Be comfortable using Excel or Google Sheets.
• Communicate clearly in English.
• Be comfortable communicating in Nigerian Pidgin.
• Yoruba language ability is highly desirable.
• Be organised and able to work independently.
• Be comfortable reporting to project leadership located outside Nigeria.

The Person We're Looking For:

• Qualifications matter, but character matters even more.
• We want someone who is honest, observant, patient, organized, curious, respectful, and resourceful.
• We especially want someone who listens.
• Your job is not simply to convince traders to use a product.
• Your job is to help us understand whether the product genuinely works for them and why.

Contract Type:

• The initial engagement will be for approximately three months, covering the pilot period.
• Strong performance may lead to an opportunity to take on a larger role as the project expands.

How to Apply:

• Your CV.
• A short introduction explaining your relevant field experience.
• Your current location in Lagos.
• Languages you speak.
• Your salary/compensation expectation.
• Your earliest available start date.