Fibre Operations Manager

Responsibilities:

Operational Management:

• Oversee daily fibre network operations and maintenance activities.
• Ensure high network availability and performance standards.
• Monitor KPIs, SLAs, and operational metrics.
• Develop and implement operational processes and procedures.

Team Leadership:

• Lead and manage fibre technicians, engineers, and support staff.
• Allocate resources and manage shift schedules.
• Provide coaching, training, and performance evaluations.
• Foster a culture of accountability, safety, and continuous improvement.

Network Maintenance & Reliability:

• Oversee preventive and corrective maintenance programs.
• Manage fault response, outage resolution, and escalation processes.
• Ensure rapid troubleshooting and root cause analysis.
• Coordinate emergency restoration activities when required.

Project & Stakeholder Coordination:

• Collaborate with Project Managers and Engineering teams during new deployments and upgrades.
• Ensure smooth transition from project implementation to operations.
• Liaise with vendors, contractors, and service providers.
• Provide operational reports to senior management.

Quality, Safety & Compliance:

• Ensure compliance with telecom industry standards and regulatory requirements.
• Conduct operational audits and safety inspections.
• Maintain accurate operational documentation and reporting.

Budget & Performance Management:

• Manage operational budgets and control costs.
• Optimize resource utilization and operational efficiency.
• Identify cost-saving and process improvement opportunities.

Requirements:

• FOA / CFOT
• PMP (advantageous)
• OSHA or relevant safety certification
• Minimum qualification of BSc.
• 3 years of previous experience in a similar role