Hotel Manager

Responsibilities:

• Oversee the daily operations of the hotel, ensuring smooth and efficient service delivery.
• Supervise and coordinate hotel departments, including front desk, housekeeping, food and beverage, maintenance, and security.
• Ensure excellent customer service and promptly resolve guest complaints and concerns.
• Recruit, train, supervise, and evaluate hotel staff to maintain high performance and professionalism.
• Monitor room occupancy, reservations, guest check-ins, and check-outs.
• Develop and implement strategies to increase bookings, revenue, and customer retention.
• Monitor hotel expenses, budgets, inventory, and operational costs.
• Ensure compliance with hotel policies, safety regulations, hygiene standards, and hospitality industry requirements.
• Maintain high standards of cleanliness, comfort, and presentation throughout the hotel.
• Prepare operational reports and provide regular updates to management.
• Coordinate meetings, events, and special guest arrangements when necessary.
• Build and maintain positive relationships with guests, vendors, and business partners.

Requirements:

• Minimum of 2 years of relevant experience in hotel or hospitality management.
• Minimum of a Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is an advantage.
• Proven leadership and staff management abilities.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, administrative, and problem-solving skills.
• Good knowledge of hotel operations, reservations, housekeeping, and front desk management.
• Basic financial management, budgeting, and reporting skills.
• Proficiency in Microsoft Office and hotel management software.
• Must be professional, presentable, responsible, and able to work under pressure.
• Female candidates are required for this position.