Facility & Operations Manager

Responsibilities:

• Maintenance of public areas.
• Ensure guest rooms, corridors, offices, and other designated areas meet established cleanliness and presentation standards.
• Supervise, train, schedule, and evaluate housekeeping staff to ensure effective service delivery.
• Conduct regular inspections of guest rooms and public areas to maintain quality and hygiene standards.
• Coordinate with the front desk to manage room status, room readiness, guest arrivals, departures, and special requests.
• Liaise with the maintenance department to report and follow up on repairs, defects, and room maintenance issues.
• Monitor housekeeping supplies, linen, cleaning materials, and equipment to ensure adequate stock levels and prevent wastage.
• Prepare staff duty rosters and allocate responsibilities according to operational needs and occupancy levels.
• Handle guest complaints relating to room cleanliness, comfort, and housekeeping services promptly and professionally.
• Establish and enforce standard operating procedures for cleaning, sanitation, laundry, and room preparation.
• Monitor departmental expenses and implement cost-control measures without compromising service quality.
• Ensure compliance with health, safety, sanitation, and hotel hygiene regulations.
• Maintain accurate records of room inspections, lost and found items, inventory, staff attendance, and departmental activities.
• Support recruitment, onboarding, and performance management of housekeeping personnel.
• Prepare periodic departmental reports and recommend improvements to operational efficiency and guest satisfaction.

Requirement:

• Minimum of an HND or bachelor's degree in Hospitality Management, Hotel Management, or a related field; equivalent relevant experience may be considered.
• Proven experience in hotel housekeeping, rooms operations, or hospitality management.
• Previous supervisory or managerial experience is an advantage.
• Knowledge of housekeeping procedures, room inspection standards, laundry operations, and inventory control.
• Familiarity with hotel property management systems and basic Microsoft Office applications.
• Strong leadership, communication, organizational, and problem-solving skills.
• Excellent attention to detail and commitment to high cleanliness standards.
• Ability to manage multiple priorities and work under pressure.
• High level of integrity, professionalism, and customer service orientation.
• Flexibility to work shifts, weekends, and public holidays when required.

Key Competencies:

• Housekeeping and rooms operations management
• Staff supervision and performance management
• Quality assurance and room inspections
• Inventory and cost control
• Guest relations and complaint resolution
• Planning, organization, and problem-solving
• Health, safety, and hygiene compliance