F & B Operations Manager

Responsibilities:

• Oversee the daily operations of restaurants, bars, room service, and other food and beverage outlets.
• Supervise, train, schedule, and evaluate food and beverage staff to ensure excellent service delivery.
• Ensure food and beverages are prepared, presented, and served according to established quality standards.
• Monitor food and beverage costs, inventory levels, portion control, and wastage.
• Prepare departmental budgets, sales forecasts, and performance reports.
• Ensure compliance with food safety, hygiene, sanitation, and health regulations.
• Handle customer complaints, special requests, and service issues professionally.
• Coordinate with kitchen staff, procurement, stores, and suppliers to ensure the timely availability of ingredients and beverages.
• Monitor stock usage, conduct inventory checks, and ensure proper storage of food and beverages.
• Develop strategies to improve customer satisfaction, increase sales, and maximize profitability.
• Plan and coordinate catering services, banquets, special events, and promotional activities where applicable.
• Ensure equipment, dining areas, bars, and service facilities are properly maintained.
• Monitor staff performance and enforce company policies, service procedures, and operational standards.
• Review menus, pricing, and service offerings in collaboration with the kitchen and Management.
• Ensure accurate billing, proper cash-handling procedures, and accountability for departmental revenue.
• Prepare regular reports on sales, expenses, stock levels, customer feedback, and departmental performance.

Requirement:

• Minimum of an HND or bachelor's degree in Hospitality Management, Hotel Management, Food and Beverage Management, or a related field.
• Proven experience in food and beverage operations, restaurant management, or hospitality supervision.
• Previous managerial or supervisory experience is required.
• Knowledge of food safety, hygiene standards, inventory management, and cost control.
• Familiarity with restaurant POS systems and hotel management software is an advantage.
• Strong leadership, communication, customer service, and problem-solving skills.
• Good budgeting, planning, and financial management abilities.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and manage multiple operational priorities.
• Willingness to work shifts, weekends, and public holidays as required.