Employer Engagement & Partnerships Lead

Responsibilities:

• Develop and implement a comprehensive employer engagement and partnership strategy to secure employment, internship, and apprenticeship opportunities for programme beneficiaries.
• Identify, engage, and build long-term partnerships with employers, industry associations, government agencies, and other strategic stakeholders across the BPO ecosystem and related sectors.
• Conduct market research and labour market analysis to identify employer needs, workforce trends, and emerging employment opportunities.
• Negotiate, execute, and manage Memoranda of Understanding (MOUs), partnership agreements, and other collaboration frameworks that support programme objectives.
• Develop and maintain a robust employer pipeline by actively sourcing new employer partners and nurturing existing relationships.
• Manage the employer Customer Relationship Management (CRM) system, ensuring accurate tracking of employer engagement activities, hiring commitments, placements, and partnership performance.
• Coordinate employer engagement initiatives, including job fairs, recruitment drives, employer networking events, career expos, and information sessions.
• Work closely with recruitment, training, and career services teams to align employer hiring needs with the skills and competencies of programme participants.
• Track employer hiring demand, workforce requirements, and placement opportunities to facilitate timely candidate matching and successful employment outcomes.
• Build and maintain strong relationships with employer partners by providing ongoing support, addressing concerns promptly, and ensuring high levels of employer satisfaction.
• Represent the programme at stakeholder meetings, industry forums, conferences, employer engagement sessions, and networking events to strengthen partnerships and promote programme visibility.
• Prepare partnership reports, employer engagement updates, placement reports, and performance dashboards for programme management and donor reporting.
• Monitor employer engagement performance, partnership outcomes, and placement targets, recommending improvements to strengthen programme impact and employer participation.
• Ensure all employer engagement activities comply with donor requirements, programme guidelines, safeguarding standards, and organisational policies.
• Perform any other duties assigned to support the successful implementation of the iDICE BPO South-West Programme.

Requirements:

• Bachelor's degree in Business Administration, Human Resources, Marketing, Economics, Public Administration, or a related field.
• Minimum of 5 years' experience in employer engagement, business development, partnership management, B2B relationship management, workforce development, or a related role.
• Experience working on donor-funded programmes, employment initiatives, workforce development projects, or within the BPO sector is an added advantage.
• Employer engagement and partnership development
• Business development and stakeholder management
• Negotiation and relationship management
• Customer Relationship Management (CRM) systems
• Labour market analysis and employer outreach
• Report writing, presentation, and data analysis
• Microsoft Office Suite and digital collaboration tools
• Leadership and accountability
• Excellent communication and interpersonal skills
• Stakeholder engagement and relationship management
• Negotiation and influencing skills
• Strategic thinking and business acumen
• Analytical thinking and problem-solving
• Planning and organisational skills
• Attention to detail and professionalism
• Integrity, collaboration, and teamwork

Key Performance Indicators:

• Achievement of employer acquisition and partnership targets
• Number and quality of employment, internship, and apprenticeship opportunities secured
• Employer satisfaction and partner retention rates
• Achievement of placement and hiring targets
• Quality and timeliness of partnership reporting
• Compliance with donor and programme requirements
• Accuracy and effectiveness of employer CRM management
• Continuous improvement of employer engagement processes