Job Summary

Our eCommerce division seeks to hire highly motivated, experienced and hardworking customer support personnel to join our team.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

An ideal candidate MUST;

  • Be Experienced with Microsoft Word and Excel.

  • Be Experienced with handling customer disputes.

  • Have good phone etiquettes.

  • Be willing to work under intense pressure.

  • Have a good command of written and spoken English Language.

  • Be a strong communicator who can get in the shoes of the other party and win them over without manipulations.

  • You must be resident in Port Harcourt or ready to relocate to Port Harcourt.

  • Love customer support, sales and working long hours on the computer.

  • Have at least 1 year Experience on the job.

  • Must have completed NYSC and have the NYSC Discharge Certificate.

  • Have INTEGRITY at the core.

Ability to use any other Inventory/Accounting Application will be an added advantage.

Willingness to relocate to Lagos if the needed is an added advantage.

Salary: N30,000 to N70,000 Monthly (depending on the candidate’s expertise, need for supervision and understanding).

Incentives/Bonuses: Based on Performance.

The successful candidate will be responsible for ;

  • interacting with stakeholders – logistics companies, customers, and procurement team towards ensuring that everyone is happy and that deliveries are made promptly.
  • The staff will be required to communicate with logistics companies and ensure that every order is delivered promptly
  • communicate with customers prior to delivery, monitor abandoned carts and failed delivery to ensure that those conversions are recovered and sales closed.
  • The successful candidate will also be responsible for keeping a clean record of all sales and transactions in the division and report directly to the supervisor/manager.
  • The same staff will do other responsibilities as may be assigned from time to time or added to ensuring the smooth running of the business.

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