Director of Operations and Business Development

Responsibilities:

• Oversee daily clinic operations – workflows, patient experience, staffing, and quality standards.
• Build, document, and improve operational systems and SOPs across all departments.
• Ensure regulatory, safety, and compliance standards are consistently met.
• Proactively identify and resolve bottlenecks before they impact staff or patients.
• Lead all business development activity, referral partnerships, corporate accounts, and outreach.
• Identify and pursue new revenue streams and strategic growth opportunities.
• Represent the business externally in meetings, events, and partnerships.
• Collaborate with marketing on patient acquisition and brand growth initiatives.
• Lead, develop, and hold accountable department leads and team members.
• Conduct performance reviews, set KPIs, and build a high-performance culture.
• Support recruitment, onboarding, and retention of top talent.
• Work with clinic ownership to set strategy, goals, and performance benchmarks.
• Own and manage operational budgets; monitor and drive financial efficiency.
• Prepare regular reports on operations, growth pipeline, and financial performance.

Requirements:

• Bachelor’s degree in Business Administration or any relevant field.
• An MBA will be an added advantage.
• Minimum of 7 years of experience with proven business development results particularly in the Health sector.
• Track record leading multi-functional teams with quality results.
• Experience overseeing budget planning, tracking, and cost accountability.
• Ability to monitor financial resources and maintain budget accountability.
• Strong stakeholder management skills.