Job summary
The Digital Trade Officer will be responsible for managing customer digital transactions, supporting online trading activities, resolving issues related to digital payments, and ensuring the smooth execution of all digital trade operations. The role requires communication skills, computer literacy, and the ability to provide excellent customer service
Job descriptions & requirements
Responsibilities:
- Manage and monitor digital trading transactions across various platforms.
- Assist customers with digital trade enquiries, account issues, or transaction-related requests.
- Process trade orders, verify transaction details, and ensure accuracy in digital records.
- Collaborate with internal teams to resolve transaction issues and escalate technical problems when necessary.
- Maintain proper documentation of all digital trade activities.
- Prepare periodic reports on digital transactions and operational updates.
- Promote adherence to the organization’s financial and compliance policies.
- Provide excellent customer service to ensure client satisfaction.
- Assist in onboarding customers for digital services and platforms.
Requirements:
- Minimum of OND in Finance, Business Administration, Economics, or related fields.
- Strong computer literacy and ability to use digital platforms.
- Excellent communication skills—must be able to read, write, and speak English fluently.
- Good customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Basic understanding of digital financial transactions (added advantage).
Location: Festac Town, Lagos
Renumeration: NGN 100,000 – NGN 150,000
Working Hours: 8 hours daily
Working Days: 6 days a week
Accommodations: Available only when on the working night shift
About FMR Agency
FMR Agency is a leading recruitment and talent management firm in Nigeria, dedicated to connecting top talent with exceptional opportunities. Renowned for its innovative approach, FMR Agency partners with organizations across diverse industries, ensuring they find the perfect candidates to drive their success.
At FMR Agency, employees are at the heart of everything we do. We pride ourselves on fostering a collaborative, inclusive, and growth-oriented workplace where every team member is empowered to excel. From ongoing professional development programs to mentorship opportunities, we invest in our people, ensuring they have the tools and support needed to thrive in their careers.
Working at FMR Agency means joining a vibrant team of professionals passionate about making a difference in the recruitment industry. We value creativity, integrity, and a commitment to excellence, creating a dynamic environment where innovative ideas flourish.
As part of the FMR Agency team, you’ll enjoy competitive benefits, a strong work-life balance, and opportunities to work on meaningful projects that impact lives and businesses positively. If you’re ready to be part of a forward-thinking organization shaping the future of recruitment in Nigeria, FMR Agency is the place for you!
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