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3 weeks ago

Job Summary

As a Debt Collection Agent, you will be responsible for managing our client’s accounts receivable and ensuring the timely collection of outstanding debts from our client’s customers. Working in a fast-paced environment, you will leverage your negotiation skills and persistence to communicate with customers, resolve payment issues. Your primary objective will be to minimize bad debt losses, maintain positive client relationships, and uphold the financial health and stability of our client.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Contact Delinquent Accounts: Initiate contact with customers who have outstanding debts to remind them of their payment obligations, using a variety of communication channels including phone calls, WhatsApp, emails, and letters.
  • Negotiate Payment Arrangements: Work with customers to establish payment arrangements and schedules that are feasible and acceptable to both parties, taking into consideration their financial circumstances and our client’s policies.
  • Resolve Payment Disputes: Investigate and address any payment disputes or discrepancies raised by customers, collaborating with internal departments such as billing and customer service to resolve issues promptly and amicably.
  • Monitor Payment Progress: Track and monitor the progress of payment arrangements and follow up with customers as necessary to ensure compliance with agreed-upon terms and timelines.
  • Document Communications: Maintain accurate and detailed records of all interactions with customers, including payment commitments, agreements, and any relevant correspondence, in accordance with company policies and regulatory requirements.
  • Escalate Unresolved Issues: Identify and escalate unresolved payment issues or high-risk accounts to management for further action, including potential legal or collection agency involvement, as appropriate.
  • Provide Regular Reporting: Prepare and present regular reports on the status of accounts receivable, debt collection activities, and key performance indicators to management, highlighting trends, challenges, and areas for improvement.


Requirements:

  • Proven experience in debt collection or accounts receivable management.
  • Strong negotiation and communication skills, with the ability to handle difficult conversations and resolve conflicts diplomatically.
  • Persistence, resilience, and a results-oriented mindset, with a demonstrated ability to meet collection targets and deadlines.
  • Knowledge of UK debt collection laws, regulations, and best practices, with a commitment to ethical and compliant debt collection practices.
  • Proficiency in using debt collection software, CRM systems, and Microsoft Office applications for data management, reporting, and communication


Working Conditions:

  • This position may require occasional evening or weekend work to accommodate client availability and meet collection targets.
  • Debt Collection Agents may need to handle challenging or sensitive situations involving non-paying clients, requiring a high level of professionalism, empathy, and discretion


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