Debt Collections Agent

Responsibilities:

• Contact Delinquent Accounts: Initiate contact with customers who have outstanding debts to remind them of their payment obligations, using a variety of communication channels including phone calls, WhatsApp, emails, and letters.
• Negotiate Payment Arrangements: Work with customers to establish payment arrangements and schedules that are feasible and acceptable to both parties, taking into consideration their financial circumstances and our client’s policies.
• Resolve Payment Disputes: Investigate and address any payment disputes or discrepancies raised by customers, collaborating with internal departments such as billing and customer service to resolve issues promptly and amicably.
• Monitor Payment Progress: Track and monitor the progress of payment arrangements and follow up with customers as necessary to ensure compliance with agreed-upon terms and timelines.
• Document Communications: Maintain accurate and detailed records of all interactions with customers, including payment commitments, agreements, and any relevant correspondence, in accordance with company policies and regulatory requirements.
• Escalate Unresolved Issues: Identify and escalate unresolved payment issues or high-risk accounts to management for further action, including potential legal or collection agency involvement, as appropriate.
• Provide Regular Reporting: Prepare and present regular reports on the status of accounts receivable, debt collection activities, and key performance indicators to management, highlighting trends, challenges, and areas for improvement.

Requirements:

• Proven experience in debt collection or accounts receivable management.
• Strong negotiation and communication skills, with the ability to handle difficult conversations and resolve conflicts diplomatically.
• Persistence, resilience, and a results-oriented mindset, with a demonstrated ability to meet collection targets and deadlines.
• Knowledge of UK debt collection laws, regulations, and best practices, with a commitment to ethical and compliant debt collection practices.
• Proficiency in using debt collection software, CRM systems, and Microsoft Office applications for data management, reporting, and communication

Working Conditions:

• This position may require occasional evening or weekend work to accommodate client availability and meet collection targets.
• Debt Collection Agents may need to handle challenging or sensitive situations involving non-paying clients, requiring a high level of professionalism, empathy, and discretion