- IREG tests preparation and execution as per business defined targets
- Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
- Roaming Traffic analysis and improvement action plan to be driven
- Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
- Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
- Ensure Weekly Governance with Business, IT, and RA to review the status of new launches, Customer complaints & Frauds
- Monitoring of Roaming Inbound and Outbound Traffic
- Regular Configuration audit and implement service gaps
- Regular SIM audits and signs OFF with Roaming Manager to avoid any Potential Frauds
- Understand the roamer's performance by managing roaming tests,
- Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
- Roaming statistics database for reference,
- Track and Review Roaming TT, CR, IREG test, Dashboard
- IR Database management and SIM management.
- Technical relationship with Roaming partners
- Ensure Response to the Roaming Partners Queries/Issues
- Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.
Educational Qualifications & Functional/Technical Skills:
- Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
- Detailed working Telecommunications Knowledge
- Analytical and Presentation skills
- 5 - 7 years of Work Experience on a Telco Roaming/Settlement Systems
- Networking roaming experience,
- Experience in Core/Radio Network, GSM.
- Good project management knowledge
- Experience in measuring and analyzing network KPI ‘key performance indicators
- Personal Integrity and good interpersonal relationship
- Must have excellent organizational and communication skills.
- Highly organized and good at implementation
- Time management skills with a commitment to project timelines.
- Self-motivational skills
- Good analytical and problem-solving skills.
- Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point