Customer Support Specialist
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Job summary
The Customer Support Specialist will provide timely and effective support to customers, troubleshoot basic issues, handle complaints, and ensure customer concerns are resolved professionally.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle customer enquiries through phone, messages, and other channels.
- Understand customer concerns and provide appropriate solutions.
- Troubleshoot and resolve basic customer issues.
- Escalate technical or complex issues when required.
- Follow up on unresolved customer complaints.
- Maintain accurate records of customer interactions.
- Identify recurring customer issues and provide feedback to management.
- Support initiatives aimed at improving customer satisfaction.
Requirements:
- A minimum of an SSCE
- Previous customer service experience is an advantage.
- Strong communication and problem-solving skills.
- Good spoken and written English.
- Computer literate.
- Good mathematical skills.
- Patient, organised, and detail-oriented.
- High level of integrity and professionalism.
- Must reside around Agric, Ogolonto, Isawo, or Ikorodu Garage.
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