Customer Support Representative
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New
Job summary
The customer support representative will serve as the first point of contact for customers, handling inquiries, transaction complaints, account issues and providing excellent support across all communication channels.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and social media
- Resolve payment and account-related complaints efficiently
- Escalate technical or sensitive issues appropriately
- Maintain accurate records of customer interactions
- Deliver professional and empathetic customer service at all time
Requirements:
- Excellent verbal and written communication skills
- Experience in customer service or fintech support is an advantage
- Ability to multitask and remain calm under pressure
- Familiarity with CRM/support tools
- Strong problem-solving and interpersonal skills
- Availability to work flexible shifts if required
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