Customer Support Officer
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New
Job summary
A Customer Support Officer is responsible for assisting customers by answering questions, resolving complaints, and ensuring a positive customer experience. They serve as the communication link between a business and its customers through phone calls, emails, live chat, or in-person interactions.
Min Qualification:
OND
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries promptly and professionally.
- Handle customer complaints and provide suitable solutions.
- Process orders, returns, refunds, or account updates.
- Provide accurate information about products and services.
- Maintain customer records and interaction history.
- Escalate complex issues to the appropriate department.
- Follow up with customers to ensure issues are resolved.
- Meet customer satisfaction and response time targets.
- Support sales and customer retention efforts.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Patience and empathy when dealing with customers.
- Good computer and data-entry skills.
- Ability to multitask and work under pressure.
- Teamwork and time management skills.
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