Customer Support Officer
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Job summary
A Customer Support Representative assists customers by handling enquiries, resolving complaints, and providing information about products and services. The role serves as a key point of contact between the company and its customers, ensuring timely support, customer satisfaction, and a positive customer experience.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle customer enquiries, complaints, and feedback.
- Provide timely solutions and follow up with customers.
- Respond to customers across phone, WhatsApp, email, and social media.
- Support basic social media engagement and content creation.
Requirements:
- 1–2 years’ experience in Customer Support/Customer Service.
- Excellent communication and problem-solving skills.
- Customer-focused and professional.
- Good knowledge of WhatsApp, email, and social media platforms.
- Social media savvy with basic knowledge of Canva and CapCut.
- Ability to create simple social media content is an added advantage.
- Proficiency in Microsoft Office.
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