Immediate Start
1 month ago
Customer Support Officer
Synergy Nigeria Ltd
Customer Service & Support
Recruitment
NGN
150,000 - 250,000
Easy Apply
Job Summary
A Customer Support Officer (CSO) serves as the primary point of contact between a company and its customers. They handle inquiries, resolve complaints, provide product and service information, and ensure customer satisfaction through professional communication and problem-solving skills.
- Minimum Qualification : OND
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, pricing, and company policies.
- Handle and resolve customer complaints promptly and professionally.
- Process orders, forms, applications, and requests.*Maintain records of customer interactions, transactions, and feedback.
- Follow up to ensure customer issues are resolved and satisfaction is achieved.
- Collaborate with other departments to address customer needs.
- Identify and escalate complex issues to the appropriate departments.
- Stay updated on company products, services, and promotions.
- Meet or exceed performance and quality standards.
Requirements:
- Education: Minimum of SSCE, OND, or Bachelor’s degree (depending on company requirements).
- Excellent communication and interpersonal skills.*Strong problem-solving and conflict-resolution ability
- Ability to multitask and work under pressure.
- Patience, empathy, and a customer-focused attitude.
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