Customer Success & Social Media Officer

Responsibilities:

• You will respond to customer messages on WhatsApp, Instagram, Facebook, TikTok, and X
• Assist with failed platform usage and payment issues, and guide new customers through using our platform.
• You will also follow up on unresolved issues and grant customer bonuses within approved limits.
• Maintain accurate support records, collect feedback and report recurring problems to the manager.
• Community responsibilities include answering comments and sharing useful tips and customer results on social media.
• You will also use AI to create short product demos, tutorials and promotional videos for social media.
• Developing creative ideas, writing prompts, generating clips, and adding basic edits and captions. (Customer support remains the main priority.)

Requirements:

• Access to a laptop or desktop computer and a reliable internet connection.
• Clear written and spoken English, with a professional and friendly communication style.
• Practical experience creating and editing short videos, with samples of your work to share.
• Comfortable using social media platforms and learning AI video tools. 
• Able to work independently, follow procedures.

Required Skills:

• Creative Video Production: Develop ideas, write simple scripts and prompts, and turn generated clips into engaging short videos.
• Basic Video Editing: Trim clips, add captions and audio, and prepare vertical videos for social media. -
• Social Media Communication: Write useful captions, respond to comments and messages, and adapt content for different platforms
• Listen carefully, explain solutions clearly and handle complaints patiently.